Zoof Return Policy
Your satisfaction is our priority. Learn about our hassle-free 30-day return process for all Zoof designer wheelchairs.
Return Policy Overview
30-Day Satisfaction Promise
This return policy covers all Zoof wheelchair purchases across Europe.
Your happiness with your Zoof wheelchair is our top priority. If your new wheelchair doesn't meet your expectations for any reason, you have 30 full days from delivery to return it for a complete refund. Please note that demonstration models and previously used components cannot be returned.
Experience Your Zoof!
We encourage you to test it thoroughly - just keep it pristine.
Your wheelchair should remain in like-new condition so the next person can experience the same joy and freedom you did.
This means maintaining the wheelchair with zero scratches, scuffs, or wear marks, keeping the seat fabric spotless, and ensuring the wheels are clean and free from debris.
Your return must include all original packaging materials.
Custom modifications or personalized wheelchair configurations cannot be returned once completed.
Quality Standards for Returns
Maintaining Excellence
When evaluating your Zoof wheelchair, please be mindful that it should remain in sellable condition to provide the next customer with the same premium experience.
Essential return criteria include:
- Immaculate exterior with no visible wear or damage
- Pristine upholstery without stains or marks
- Spotless wheels free from outdoor debris
- Complete original packaging and materials
- All included accessories, manuals, and warranty cards
Special Considerations
Wheelchairs with custom features, personalized adjustments, or bespoke modifications cannot be processed for return due to their individualized nature.
Initiating Your Zoof Return
Please verify your shipping region below. Customers in EU Zone 1 receive complimentary return shipping. Return shipping costs apply for all other locations.
EU Zone 1 (Free Returns):
The following countries are eligible for free return shipping:
- Austria
- Belgium
- Bulgaria
- Croatia
- Czechia
- Denmark
- Estonia
- Finland
- France
- Germany
- Hungary
- Ireland
- Italy
- Latvia
- Lithuania
- Luxembourg
- Netherlands
- Poland
- Romania
- Slovakia
- Slovenia
- Spain
Note: Remote islands and distant locations may incur additional shipping charges.
Accessory returns require customer-paid shipping unless bundled with a wheelchair return.
All Other Locations:
- Beyond EU Zone 1: Customer responsible for return shipping costs, international duties may apply
Return Instructions
Eligible for Free Return
Email customerservice@zoof.com with: order number, return details, and reason.
Pack in original packaging with return form. Apply the pre-paid label we send you.
Drop off at designated delivery service location.
Not Eligible for Free Return
Email customerservice@zoof.com
Pack carefully in original packaging with return form.
SEKO logistics
Engager 10
2605 Brøndby, Denmark
Payment Restoration Details
Timeline
Your refund will be completed within one business week following our receipt and quality verification of your returned Zoof wheelchair. Payment restoration goes back to your original payment method.
Refund Coverage
You'll receive the complete purchase amount back. Initial delivery fees aren't refundable except when returns result from Zoof errors or product defects.
Product Exchanges
Rather than direct swaps, we recommend returning your current wheelchair and placing a fresh order for any alternative model or feature set you prefer.
Warranty Coverage vs. Returns
Returns and warranty protections operate independently. Manufacturing flaws or quality concerns may qualify for warranty service instead of returns. Our support specialists can guide you toward the most appropriate resolution.
Global Return Guidelines
International customers should be aware of these considerations:
- Return shipping arrangements and costs are customer responsibilities
- Initial import duties and taxes remain non-refundable
- Additional customs charges may apply during return processing
- International returns may require extended processing periods
Photography Documentation
Smart Tip: Photograph Before Shipping
We strongly encourage capturing comprehensive photos of your wheelchair before return shipping. This visual documentation protects you if any transit damage occurs during delivery to our facility.
Recommended photo coverage for optimal protection of your return:
- Complete frontal perspective (entire wheelchair visible)
- Profile angle (highlighting seat and frame details)
- Rear perspective (showing back support and attachments)
- Detailed seat and armrest close-ups
- Wheel and brake mechanism details
- Any particular areas showing excellent condition
High-quality, well-illuminated photographs create the best protection for both parties and expedite your return process.
Questions About Returns?
Our dedicated support specialists are ready to guide you through every step of the return process.